- International Traded Services
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Ireland is home to leading International Traded Services companies offering business services on a pan-European/EMEA/Global basis.
The sector includes a broad range of service sectors from:
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Companies operating in the internationally traded services sector have located and expanded in Ireland because of:-
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Shared Service and Contact Centres have grown significantly on a global basis in recent years, driven by technology advances and the need to minimise costs. By consolidating corporate administration and support services in Ireland, cost savings of up to 50% can be achieved. These centres are engaged in a variety of inbound and outbound sales, technical and customer support activities for the technology and financial service industries.
Ireland's undisputed leadership in the newly emerging pan European call centre business is a direct result of a well-focused and co-ordinated effort by Government agencies such as Shannon Development. **Internationally traded service activities, including Customer Support & Product fulfillment operations have grown significantly at Shannon and now account for over 60% of companies and 40% of employment.
International traded services companies at Shannon Free Zone include:
Benex (Becton Dickinson) www.bd.com; Mentor Graphics www.mentor.com; Symantec www.symantec.com; Elsevier Ireland www.elsevier.com; Genworth www.genworth.com; Sykes Enterprises www.sykes.com; Thermo-King Europe www.thermoking.com; Maidenform International www.maidenform.com; Flextronics Logistics www.flextronics-logistics.com; Exel Freight Management www.exel.com; DHL Express www.dhl.com ; UPS www.ups.com; Fedex www.fedex.com; Bax Global www.baxworld.com
Read more about:
Shared Services, Contact Centres and HQ operations at Shannon - International Traded Services Factsheet (156 kB)
National and International Comparative Salary Levels for Shared Services and Contact Centres Employees (Manpower Salary Guide, 2004, 41 kB)